For tenants

Something not working? Tell the people with the trucks.

File a request below and it goes straight to our in-house maintenance crew, not a call center. Urgent issues get same-day attention during business hours. Routine work is scheduled within a couple of business days.

If this is an emergency, don't use this form. Gas smell, fire, or carbon monoxide alarm: leave the building and call 911, then your utility. Major flooding or no heat in freezing weather: call us directly at 845 896-8833.

Your name

Phone

Unit / apartment (if any)

Property address

What kind of issue?

May we enter if you're not home?

Describe the problem

The more specific, the faster the fix: where it is, when it started, what you've tried. Mention pets so the crew knows.

You'll hear back with a scheduled window.

Plow truck working a snowy street of wooden houses